1.You have one year warranty from you buy the goods.
Any problem you can send back to repair . But not including the broken made yourself .
2.You should pay the postage back to us and back to you again.
For regular customers and resellers , if you have new order, we can send the repaired phone with the new order in free .(free for less than 2pcs,if more than 2pcs ,you also should pay the more part )
3.The send back address:
please write email to us to ask the address.
Pay attention: DO NOT use the express like TNT,UPS,RPX,DHL to send back the phones. ONLY NORMAL POST OR REGISTERED MAIL OR EMS .
If any problem with chinese customs,we will not take any responsibility.
Because china forbid import broken phones and checked very strict.They will destroy them.
4.. You must write the problem of phones clearly and write your email address . And remember the IMEI number of your phone.
So that we can solve the problem as soon as possible .If not, we would wait for you to contact us then deal with it .
You'd better make a note write like this :
Customer Name :
Order date:
Email address:
Phone Model No.:
Problem of phones:
IMEI number :
Tracing number:
